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*** Most Items On My 365 Hardware Are Sold In Case Quantities To Save You Money *** Want More? click the Get A Quote link above. ***

How long will my order take?

Orders take approximately 24-48 business hours to process .......

How do I know if my order has been shipped?

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When you place an order with my365hardware we send out several emails updating you on the status of your order. If your order has already been processed and shipped you should have received an email from my365hardware's Processing Department giving you instructions on what route was taken to get your order to you in the quickest manner possible, and an email about the shipment's details if applicable.

Why do I have to pay more for shipping?

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On some occasions, the shipping cost may not calculate correctly. It may account for the weight of an item but not correctly calculate the size of the packaging. The larger the packaging the more an item(s) costs to ship...

How can I change the Quantity of an item I ordered?

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Quantity changes can only be made if your order has not yet been processed. Orders are typically processed daily, therefore any additions/cancellations should be made as soon as possible...

What is your handling time?

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We try our best to find the quickest method available to get your items shipped using our 13 U.S. Warehouses, including our Kansas City Warehouse. Orders may be shipped from more than one warehouse...

My tracking number will not work, what do I do?

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Once your order has been packed, and a shipping label has been created, a shipping confirmation email will be automatically sent providing a tracking number...

Do you include a packing slip with my order?

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Yes, we do include a packing slip with your order, the packing slip will either be located on the inside the box, or in a clear sleeve affixed to the outside of the box. Your packing slip will not include any pricing. Should you need a receipt or invoice, please refer back to your confirmation e-mail or contact us.

I received the Wrong Item, what do I do?

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If you have received your order, and the item is not correct or is an unacceptable replacement, please let us know right away so that we can check into getting the correct item to you.  There may be times when an item has been replaced by the manufacturer with a substitute and our warehouse information has not been updated...


Refused Shipments

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Refused orders may not receive a refund at all, unless prior approval has been given and noted on the order. Our warehouses are not set-up to receive refused shipments. All returned merchandise must be sent to our location for proper processing. Orders that are refused may not be shipped back to our location and therefor will not be processed properly as a return. ...

Was I already charged?

Credit card orders are not charged until the order has been processed. You may see it on your credit card as a pending payment. You will know the order has been charged because your available balance will change to reflect the charge. Paypal orders are charged when the order is made.

Where will my order ship from?

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We have 13 warehouses in total. Your order may be shipped from any of these. IL, OH, NH, GA, PA, MO, AZ, TX, MN, CO, CA, OR, Central ship (IL) Depending on which warehouse carries your item, the order may take less time or more to reach your location. We try to ship your item(s) from the warehouse closest to your shipping address to make your wait time shorter.

What hours are you open?

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We at 365 Hardware are in the office Monday-Friday from 9 AM until 5 PM CST. We are also closed on major holidays. This would include New Years Day, Christmas Day, Thanksgiving Day, Labor Day, Memorial Day and the 4th of July.

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