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Return Policy

Category : 365 Policies
Return/exchange requests for items purchased from can be made within 30 DAYS OF THE PROCESSING DATE. Refunds will be made once the item is received in the store and has been inspected to see that the following conditions are met: 
  • Items MUST be in ORIGINAL box and/or original packaging. 
  • The item should not have been assembled, installed or used, NO EXCEPTIONS.
  • The item (s) should be returned with ALL parts and manuals. Any type of plastic covering or clam shell should not be broken. 
  • There CANNOT be ANY marking or writing on the item's original packaging. 
  • Any item that has fluids entered (i.e. water, gas oil, etc.) can not be returned if used.  
** No returns or exchanges on special orders from the manufacturer, large orders over 150 pounds, clearance items. or bulk/freight quotes 
** Customers are responsible for shipping costs associated with returning the item to the store. The original shipping charges are not refundable, except in the case of an error on the part of 
** Pictures of the products on our site may not depict the product exactly! Please CAREFULLY read the product description! **

** Please ship orders back to us at: ATTN: Returns, 5616 Raytown Rd  Raytown Mo. 64133 
The order number should be with the return so the representative knows which order the product goes to.

Items returned after 14 days of the processing date will be assessed a 15% restocking fee and your original shipping cost is not refunded unless an error was made by my365hardware. Approved refused packages will be charged return shipping. Items sent back for exchange will not incur a restocking fee.

Please make sure that your order qualifies for return/exchange BEFORE shipping back to us. If the item does not qualify a refund may not be given.  Please also let us know that you are returning the item(s). 
You can email this to us if you like to Any items sent to us after the return deadline, will have to be returned to you at your own cost and will not be eligible for a refund. Once we receive your item(s), we will process your refund, within 48 hours depending on the day received. Refunds are issued in the same form of payment originally used for your purchase: Credit/debit card or PayPal account. 

Damaged Items
If you order has arrived to you and it is damaged, we apologize. Please contact us within 7 business days to discuss replacement/refunds. We will need three things to start the replacement/refund proceeding. 
  •  First we will need pics of the outer package. This is to show if the package has been dented or torn in any way. 
  •  Second, we will need pictures of the inner packing (paper, bubble wrap, etc.). 
  •  And lastly, we will need pictures of the damage itself.  
We will file a damage claim with FedEx and will fax the pictures along with the claim form. Once this has been done, we can either try to replace the damaged item or refund you in full. 
Please let us know if there is anything else we can do to help.

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